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Flat Shipping fees $12 via Australia Post Express. Order processing time upto 3 business days for Sweet Gifts



How long do the Cocoa Oven sweets keep?  

Our sweets are all individually dated with their best before dates. Please keep in mind that all of our baked sweets are 100% natural and free of preservatives; so eating them ASAP is ideal. Chocolates have a fairly long shelf life and the best before dates will be mentioned on the packaging.  

What is the best way to store brownies once they reach me?  

Our brownies are delivered in heat –sealed packaging to maintain freshness. Best before date will be mentioned on the packaging (approximately 3 weeks from baking). Once opened, they can be stored in a cool dry place in an air-tight container. 

Where are the Cocoa Oven sweets prepared? 

All our sweets are prepared in our kitchen in-house. We’re licensed and registered with the City of Whittlesea Council, VIC 

Does Cocoa Oven have any Gluten free & Vegan brownies, chocolates or other products?  

Our dark chocolates are Vegan and all our chocolates are Gluten Free. However, our kitchen is not an exclusive allergen free one.  

What kind of chocolate do you use for your brownies? 

Only the best quality Belgian couverture chocolate. Good quality ingredients are the foundation of good food and that is something we strictly follow in our kitchen. 

Can your brownies travel with me overseas? 

We don’t ship internationally. However, if you intend to carry them with you-please ensure you keep them in the packaging we provide and follow relevant custom regulations. Cocoa Oven will not be liable for any regulations regarding export / import of food in and out of Australia. 

How long can chocolate last? 

Chocolates have a fairly long shelf life and the best before dates will be mentioned on the packaging. 

Are brownies healthier than cake? 

Cocoa Oven brownies are very good for your mental health 😊 On a serious note though- we do not make any health claims about our sweets. It is pure indulgence. 

Is it bad to eat a brownie everyday? 

Not our brownies 😊 A brownie a day keeps gloomy days away 😊 😊 Seriously though, we are not nutritionists. If it is a concern you might have to consult your nutritionist with the question. Ingredients will be mentioned in the product description. 

Are brownies better hot or cold?   

Ooh! Great question. We prefer them slightly warm with ice-cream. However, it is a matter of personal preference 😊  

How can you tell if chocolate is off? 

As a general rule, chocolate has a very long shelf life and our labels will indicate a best before date. If you save them beyond those date and if it no longer smells super chocolaty or has a moldy or musty smell to it – that will be an indication that the chocolate is off. 

Do your products contain soy? 

Soy Lecithin is a very common ingredient in all chocolates 

Which of your products contain eggs? 

All ingredients are listed in the individual product descriptions. In general, most of the baked goods will have eggs. 

Do you offer refunds or exchange? 

We want you to be 100% satisfied with your purchase and take great care to ensure your gift arrives to you looking great. Due to laws regarding perishable items, we cannot accept returns or exchanges on baked goods. 

If, however, you are unhappy with your purchase, for any reason, please contact us within 7 days of the receipt date, let us know and we will make it right!